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What IS That Thing?
I had breakfast with fellow catalyst and business process guru Mike Ross today at the Yorktown Coach Diner. We were animatedly discussing 21st Century technology and it’s impact on business process,...
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Double Postage From Aeropostale
There should be consequences for poor customer service. I’m reading Empowered by Forrester analysts Josh Bernoff and Ted Schadler. They talk about the impact of what they call groundswell technologies...
View Article3 Reasons YOU Are Not A Thought Leader
A while back I wrote a blog called The Age of Thought Leadership. Sometimes, to define something, it helps to define what it is NOT, so I thought I’d have a little fun. I hope you take it in the spirit...
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